Koolfe® Return & Refund Policy

At Koolfe® (operated under Royal Kulfi for Food Preparation Company), we take immense pride in crafting authentic Indian kulfi using premium ingredients and strict cold-chain quality standards. Due to the perishable nature of our frozen confectionery products, our return policy is structured to comply with food safety standards while ensuring absolute customer and retail partner satisfaction.

🕒 Return Window & Perishable Goods Notice

 Frozen Food Products: Because our kulfis are perishable frozen food goods, standard returns or exchanges for change-of-mind are not accepted once delivered and accepted into your cold storage.

 Non-Perishable Goods & Equipment: For non-perishable equipment (such as branded retail push freezers or promotional merchandising units), you have 30 days after receipt to request an evaluation or return.

To be eligible for an evaluation or return on non-perishable items, the item must be in its original condition, unused, and accompanied by the original delivery receipt or proof of purchase.

🚚 Damages, Defective Items & Cold-Chain Delivery Issues

We mandate strict temperature management from our production facility to your freezer. Please inspect your shipment immediately upon arrival.

If you receive a shipment that is damaged, melted, defective, or incorrect:

1. Notify our team immediately upon delivery or within 24 hours of reception.

2. Contact us via email at sales@koolfe.com or phone/WhatsApp at +965 56571366 with your order number and photos/details of the issue.

3. Our team will evaluate the claim promptly and arrange for a replacement shipment or account credit.

 

🚫 Non-Returnable Items & Exceptions

 Perishable Products: All kulfi stick flavors (Pistachio, Kesar Malai, Chikoo, Mango, Rose Almond, Dates, Tender Coconut) and Matka Kulfi units cannot be returned once handed over, unless damaged or defective at the time of delivery.

 Custom & Event Orders: Custom corporate catering orders, special event packaging, or discounted sales items are final and non-refundable.

🏢 Return Address & Contact Information

For approved physical returns (such as hardware or merchandising units) or formal return inquiries, please contact our logistics team:

 Email: sales@koolfe.com

 Phone: +965 56571366

 Official Address: Gulf Kulfi for Sweets Company W.L.L. / Cafeteria Jalatico Company

West Abu Fatira Craft, Block 1, Building 166 (Kuwait Finance House - International Al-Qurain Company)

Floor 1, Shop/Unit 10, Mubarak Al-Kabeer Governorate, Kuwait

Automated Address Number: 21183766

💳 Refunds & Account Credits

Once an inspected return or damage claim is verified and approved:

 Approved Refunds/Credits: A credit will be applied to your account or refunded via your original payment method within 10 business days.

 Processing Delays: Please note that banking institutions or payment gateways may take additional time to post funds to your account.

 If more than 15 business days have passed since your refund approval, please contact us at sales@koolfe.com